Exceed Expectations

Cosmic HandSometimes you may make the sale, but the buyer has totally different expectations of what you have sold them.  You may have even explained that up front, but their expectations far exceed what you expected to provide them with. Be proactive.  Pick up the phone, no matter how hard that may be… and exceed expectations.  Loosing a little bit on one sale, can never be as devastating as an unhappy person, preventing you from getting future sales!

photo by: h.koppdelaney
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